• LiveZilla Live Chat Software
    086 101 7722
    reservations@bidvestcarrental.co.za
  • Rental Guide

    All vehicles are hired subject to the terms of conditions set out in the Bidvest Car Rental standard Rental Agreement, copies of which are available at all rental branches and on the internet under terms and conditions of rental;

    Additional drivers

    Waiver charges will increase per driver by R310 in South Africa, N$310 in Namibia and P310 in Botswana in the event of a co driver being nominated.

    Bidvest Assist

    Bidvest Assist offers the following:

    • Medical Assistance – 24 hour service for all medical emergencies, be they accident or illness related
    • Free transportation to the nearest appropriate medical facility by ground or air in the event of a medical emergency;
    • Access to medical doctors, ICU, nursing sisters and paramedics;
    • Assistance with admission to the medical facility;
    • As many hospitals require a deposit upon administration, Bidvest Assist will guarantee payment of such deposit up to an amount of R2 000.00 (N$2 000.00, P2 000.00), which will be recovered from the renter;
    • Monitoring of the patient’s condition and, on request, updates to family;
    • Telephonic medical advice for minor ailments;
    • Telephonic immunisation or prophylaxis advice;

    Please note that these services are access only. The renter will be liable for the cost of the service rendered.

    Roadside Assistance in South Africa

    The 24-hour Bidvest Assist call centre has access to a national network of motor vehicle service operators for mechanical breakdown and/or vehicle accidents.

    When requested by the customer, Bidvest Assist will:

    • Dispatch an approved towing vehicle to remove your rental vehicle to a specialist workshop.
    • Provide roadside assistance for common minor problems. For example: flat tyres, lost keys, lack of fuel, etc.
    • Relay messages to family and colleagues in the event of a collision or breakdown.
    • Assist with accommodation and travel arrangements.

    Please note that these services are access only. The renter will be liable for the cost of the service rendered.

    Directions in South Africa

    If the renter is unable to find their way, they need only contact Bidvest Assist toll free number to be assisted with directions, whether it be a specific street address or assistance on the shortest route to take to a destination

    Bidvest Assist Contact Details

    • South Africa: 0800 11 57 67
    • Cross Border: +27 11 991 8092

    Bidvest Car Rental Fleet

    The group/models mentioned may be altered without notice. Bidvest Car Rental reserves the right to substitute vehicles reserved should the vehicle not be available at time of hire;

    Collision Damage Waiver (CDW)

    In the event of an accident where the vehicle is damaged or written off, the liability of the renter is limited to the liability as set out in the WAIVER table under “Standard Liability” irrespective of fault or cause.

    This is provided that the renter is not in breach of any provision of the rental agreement. The renter will be liable for the full amount of damages to the vehicle, or the full replacement value of the vehicle in the event of an accident, where the vehicle is damaged or written off.

    Full liability and or breach of contract, whichever may be applicable, should the vehicle be damaged whilst travelling on gravel roads, dirt roads and or any other surface which Bidvest Car Rental considers unsuitable for the specific vehicle hired.

    Cross Border Rentals

    International One Way Fee (Includes Cross Border Authorisation Fee)
    No cross border rentals are allowed to Angola, Malawi, Mozambique, Zambia, Zimbabwe, even if returning to South Africa/Namibia/Botswana. Any renter wishing to cross borders (South Africa/Namibia/Botswana/Swaziland/Lesotho) must be in possession of a letter of authorisation from Bidvest Car Rental, obtainable from the rental agent at the time of rental. Cross border fee between South Africa; Namibia and Botswana is R1 673.00 N$1 742 and P1 670. There is no charge from South Africa to Swaziland/Lesotho.
    Cross Border Authorisation Fee
    Namibia and Botswana R 1 673 South Africa, Botswana, Swaziland & Lesotho N$1742 South Africa, Namibia, Swaziland & Lesotho P1670
    Swaziland and Lesotho No Charge
    International One Way Fee (Includes Cross Border Authorisation Fee)
    South Africa to Namibia Windhoek R 6 957 Namibia to South Africa N$6405 Botswana to Namibia Windhoek P7490
    South Africa to Botswana Gaborone R 4 284 Namibia to Botswana N$6405 Botswana–Gaborone to South Africa P4281
    South Africa to Botswana Francistown R 5 526 Namibia to Swaziland N$6405 Maun/Francistown/Kasane to South Africa P6627
    South Africa to Botswana Maun R 5 526 Namibia to Lesotho N$6405 Botswana–Gaborone to Swaziland or Lesotho P7490
    South Africa to Botswana Kasane R 7 492 Maun/Francistown/Kasane to Swaziland or Lesotho P7490
    South Africa to Swaziland R 3 128
    South Africa to Lesotho R 3 128

     

    Drivers

    For security reasons, renters need to produce a valid form of identification and a valid unendorsed driver’s licence at time of rental.
    International visitors are required to produce their passports when collecting their vehicle. Foreign Driving licences are acceptable provided the language used (printed thereon) is English and there is a photograph present. Should a licence be in any other language, other than English, we require an International Driving Licence to be produced at commencement of the rental or an official translation by a consulate / embassy.

    The minimum age for drivers and authorised co-drivers is 21 years. In the event of the driver being below 21 years of age, the following will apply:

    Between the age of 18 to 20 years:  The renter/driver must provide proof of private insurance cover for the Bidvest Car Rental vehicle.

    Extension of rental period

    Rental beyond the stipulated termination date must be authorised by Bidvest Car Rental. Should the extended rental not be authorised by Bidvest Car Rental the vehicle will not be covered by any form of waiver and the vehicle shall be held at the sole risk of the renter.

    General Information on Liability Waivers

    Standard Liability is applicable to CDW and TLW, Super Liability is applicable to SCDW and STLW.

    Southern African Residents: The renter/driver must provide proof of private insurance cover for the Bidvest Car Rental vehicle if the purchase of liability waivers is declined.

    International Visitors: The purchase of liability waivers are COMPULSORY. The rental will be declined if the renter/driver does not purchase Collision Damage Waiver and Theft loss waiver OR Super Collision Damage Waiver and Super Theft Loss Waiver.

    Personal property is not covered by the waivers reflected above

    Waivers do not include any damage to the vehicle incurred as a result of potholes, dust storms and/or sand.

    A double liability is payable should the vehicle be damaged whilst travelling on gravel roads, dirt roads or any other surface which is considered unsuitable by Bidvest Car Rental.

    Towing charge is for the renter/driver’s account.

    In The Event Of An Accident

    Please remember that under South African law, all accidents must be reported to the nearest police station within 24 hours of the accident having taken place.

    In accordance with the terms and conditions as set out in Bidvest Car Rental, Rental Agreement, all accidents must be reported to the nearest Bidvest Car  location and all necessary documentation completed within 48 hours.

    Please note that non-compliance of the above could result in your claim being repudiated.

    One Way Fees

    Bidvest Car Rental One Way Fees – Effective until 30 Jun 2017
    Only most frequent one way fee destinations noted below for reference. One way fee specific to rental will be quoted at the time of quotation/reservation. *Vice Versa applies to all one ways*
    Domestic One Way Drop Off Fees
    SOUTH AFRICA NAMIBIA BOTSWANA
    One Way Fee – National further than 50km R960 Windhoek to Swakopmund N$1650 Gaborone to Francistown P1253
    Johannesburg to Sun City/Rustenburg R 328 Windhoek to Walvisbay N$1650 Gaborone to Maun P2381
    Durban to Richards Bay R 328 Windhoek to Luderitz N$5500 Gaborone to Kasane P2381
    Port Elizabeth/East London to Port Alfred R 288 Windhoek to Oshakati N$3000 Maun to Kasane P1253
    OR Tambo Airport to Sandton Gautrain Branch R 230 Windhoek to Ondongwa N$3000 Francistown to Maun P1253
    All one ways from Upington R 1 116 Windhoek to Katima Mulilo N$3996
    Walvisbay / Swakopmund to Luderitz N$6000
    Walvisbay / Swakopmund to
    Oshakati
    N$5963
    Walvisbay / Swakopmund to
    Ondongwa
    N$5963
    Walvisbay / Swakopmund to
    Katima Mulilo
    N$5963

     

    Rates

    The minimum rate charged will be for a period of 24 hours.
    All rates are quoted per day in the currency of the country of rental origin. R = South African Rand, N$ = Namibian Dollar, P = Botswana Pula.

    Click Here

    View Charges

    Super Collision Damage Waiver (SCDW)

    In the event of an accident where the vehicle is damaged or written off, the liability of the renter is limited to the liability as set out in the table below (under “Super Liability”) irrespective of fault or cause.

    This is provided that the renter is not in breach of any provision of the rental agreement. The renter will be liable for the full amount of damages to the vehicle, or the full replacement value of the vehicle in the event of an accident, where the vehicle is damaged or written off.

    Full liability and or breach of contract, whichever may be applicable, should the vehicle be damaged whilst travelling on gravel roads, dirt roads and or any other surface which Bidvest Car Rental considers unsuitable for the specific vehicle hired. 

    Super Theft Loss Waiver (STLW)

    In the event of theft, hijacking or loss of the vehicle and/or any accessories, the liability of the renter is limited to the car group liability as set out in the table below (under “Super Liability”) irrespective of fault or cause.

    This is provided that the renter is not in breach of any provision of the rental agreement. Should the renter decline to take STLW and TLW, the renter will be liable for all damages suffered by Bidvest Car rental, resulting from the theft, hijacking or loss of the vehicle and/or any accessories.

    View

    Waiver Liability - South Africa

    View

    Waiver Liability - Namibia

    View

    Waiver Liability - Botswana

    Terms of Payment

    A rental deposit is required on American Express, Diner’s Club, Visa or Mastercard credit cards; The driver must be in possession of a credit card. The credit card must be in the name of the driver. Bidvest Car Rental does not have the facility to allow the use of Debit or “Electronic use only” cards as a method of payment. An authorisation deposit will be held on the credit card for the duration of the rental. Should the rental be extended, or an incident takes place, further funds will be held on the card to ensure that all costs are covered by the deposit. Once the rental has been finalised, the actual rental amount will be debited from the credit card and the authorisation amount will be released. Due to high risk associated with rentals over a weekend, an additional authorisation is required to ensure there are sufficient funds in the event of an incident.

    Theft Loss Waivers (TLW)

    In the event of theft, hijacking or loss of the vehicle and/or any accessories, the liability of the renter is limited to the car group liability as set out in the table below, (under “Standard Liability”) irrespective of fault or cause.

    This is provided that the renter is not in breach of any provision of the rental agreement.

    Should the renter decline to take TLW, the renter will be liable for all damages suffered by Bidvest Car Rental, resulting from theft, hijacking or loss of the vehicle and/or any accessories.

    Tyre & Glass Waiver

    Tyre & Glass, (includes windscreen damage), is not covered by CDW, TLW, SCDW, STLW & is EXCLUDED if no theft or collision of the vehicle has occurred. Tyre and Glass Waiver can be purchased at the time of rental to waive this risk.

    Tyre and Glass Waiver: R50 (N$100; P100) per day

    Hail Damage Waiver

    Hail damage is not covered by CDW, TLW, SCDW, STLW. Hail Damage Waiver can be purchased at the time of rental to waive this risk.

    Hail Damage Waiver: R50 (N$50; P50) per day

    Waivers

    Despite the caution taken by Bidvest Car Rental and the driver alike, theft and accidents do occasionally occur. Bidvest Car Rental, however, provides four forms of liability waivers for the renter against financial loss; namely Collision Damage Waiver (CDW), Super Collision Damage Waiver (SCDW), Theft Loss Waiver (TLW), and Super Theft Loss Waiver (STLW).

    © Copyright Bidvest 2017  
  • •  Site Map  
  • •  Website Terms & Conditions  
  • •  Privacy Policy