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  • FAQs

    An authorisation deposit will be held on the renter’s credit card for the duration of the rental.  Should the rental be extended, or an incident takes place, further funds will be held on the credit card to ensure the entire rental amount is covered.
    Once the rental has been finalised, the actual rental amount will be debited to the credit card and the authorisation amount will be released.

    Due to the high risks of renting vehicles over the weekend, an additional authorisation deposit is held to ensure there are sufficient funds available should there be an incident with the vehicle.

    Debit cards are not accepted for car rental transactions.

    The driver must be in possession of a credit card. The credit card must be in the name of the driver of the vehicle.
    A one way fee is charged when a customer collects the vehicle from one location and returns the vehicle to a Bidvest Car Rental location in excess of 50km from the rental location. This will be stated at time of reservation/quote. The one way fee covers the cost of relocating the vehicle back to the original location.
    Fuel is charged from the branch where the vehicle is delivered from and is for the renter’s own account.  In general fuel may not be purchased with a credit card at petrol stations. (There are some exceptions where a few petrol stations will accept a credit card for payment of fuel).  Each Bidvest Car Rental vehicle is rented with a full tank of fuel and the renter will pay for refueling when returned. Each vehicle is refuelled by Bidvest Car Rental on termination of the vehicle at the standard government legislation fuel tariff regardless whether the fuel gage indicates that the vehicle is full, as vehicles that are refuelled at independent stations are not guaranteed to be filled to capacity.

    There is a traffic fine administration fee of R275.00 (N$275.00; P275.00) in the event that the renter receives a traffic fine whilst renting the Bidvest Car Rental vehicle. This fee will be levied to cover the cost of redirecting the fine to the renter.

    Should the rental vehicle not be returned by the agreed date and no prior arrangement has been made to extend the rental, the vehicle will be collected by Bidvest Car Rental and an Overdue Rental Administration Fee of R600.00 (N$600.00; P600.00) will be charged.
    All damages sustained in excess of R5000 (VAT Incl.) are appraised by an independent assessor. The evaluation has a cost element, but provides assurance to the customer and/or their insurer that the damage costing is legitimate, not inflated and consistent with acceptable industry standards. The fee is R750.00 (N$950; P950) per incident.
    As the liability amount on the waivers only contributes towards the repair costs of the vehicle, an administration fee of R650.00 (N$850.00; P850.00) per incident will be levied to cover the costs of processing the claim. This includes items such as quote gathering and legal services.
    This is for risk and administration related costs for multiple drivers. The fee of R310.00 (N$310.00; P310.00) applies per driver per rental.
    Members of the South African Vehicle Rental and Leasing Association (SAVRALA) agreed to impose a 1% tourism levy, to be used to promote tourism in South Africa under the auspices of SATOUR and SATBC.
    This is an additional cost applicable to rentals at all airport locations. A surcharge was imposed by the Airports Company (ACSA) Ltd & private airport companies at certain airport locations and applies to all car rental companies. The current charge is 11% (N$10%; P10%) on the time and kilometer rate.
    A rental contract fee of R73.00 (N$73; P73) is applicable to all rentals. There is a legal requirement to store documents for a period of 5 years. The fee is for the cost of administrating, storing and retrieving all rental contracts.
    Rates are calculated on a 24-hour period from the time of rental until the return of the vehicle. A 59 minute grace period is applied when the vehicle is returned.


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